Analytics
Delivery rates by channel and by day.
SyonicCustomer engagement platform
Reach every customeron the channel they read.
Manage contacts, templates and campaigns in one place. Send SMS and WhatsApp messages, and see exactly what landed.
Sign in with email, Google or GitHub.
Delivered96%
CampaignsView all
CampaignChannelSentStatus
Premium reminderSMS1,240Delivered
Renewal noticeWhatsApp860Sending
Statement readySMS3,015Draft
Kgosi InsuranceText message
Hi Neo, your premium of P450 is due on 5 Nov. Reply HELP for options.
Sending…
STOP
Neo is opted out of future campaigns.
Sample data for illustration
Built for teams that message customers every day
- Banking
- Insurance
- Pensions
- Retail
- Events
Everything you need to run your messaging
Send campaigns, manage your contacts and follow results from one dashboard.
DashboardAmelia
BalanceBWP 4,250
Messages sent15,24097% delivered
Contacts1,860
Campaigns246 active
Messages over time
Messages sentDeliveredFailed
Messages by channel
SMSWhatsApp
Campaigns and templates, ready in minutes
Pick a contact list, choose a saved template and send. Personal details are filled in for every recipient.
- Reusable SMS and WhatsApp templates
- Names, amounts and dates added per customer
- One flow for every channel
Channel
SMSWhatsApp
Contact list
Premium holders, November▾
Template
Premium reminder▾
Message
Hi first_name, your premium of amount is due on due_date.
1,240 recipientsSend campaign
Premium holders1,240 contacts
- NNeo Molefe+267 71 000 001Subscribed
- TThato Kgosi+267 72 000 002Subscribed
- LLesedi Phiri+267 73 000 003Opted out
- BBoitumelo Sebina+267 74 000 004Subscribed
Contacts, lists and opt-outs in one place
Organise customers into lists. When someone replies STOP, they’re left out of future sends.
- Contact lists for every audience
- Opt-outs tracked automatically
- Import contacts from a file
Connect your own systems with the API
Create API keys, read the docs and register sender IDs so messages arrive under your business name.
- API keys you create and manage
- API documentation for your developers
- Sender IDs for your brand
API keysNew key
ProductionCreated 12 Oct
sy_••••••••4f2aCopyTestingCreated 2 Oct
sy_••••••••91c7CopyAPI DocsSender IDs
Billing and invoices
Check your balance and download invoices.
Team access
Add colleagues to your account.
Simple sign-in
Use email, Google or GitHub.
From sign-up to first send in four steps
No integration project. Register, bring your contacts and send.
- 1
Register
Create your account and add your business details.
- 2
Add your contacts
Upload a list and keep it organised in Syonic.
- 3
Write and send
Pick a channel and a template, then send it.
- 4
See the results
Follow delivery and replies as they come in.
Messages your customers will act on
Banks, insurers, pension funds and service teams send notices like these.
Banks and lenders
Repayment reminders and account notices that arrive before the due date.
SMSHi Neo, your loan instalment of P1,200 is due on Friday. Reply HELP for options.
Insurers
Renewal prompts and claim updates, with a reply button on WhatsApp.
WhatsAppYour motor policy renews on 14 Dec. Tap Renew to keep your cover.
Pension funds
Member notices and statement alerts that reach people without a portal login.
SMSYour quarterly contribution statement is ready. Visit the member portal to view it.
Start with SMS and WhatsApp. More channels follow.
Every new channel plugs into the same campaigns, contacts and reports.
SMS
Reach any phone with a short text. No app or data needed.
Available
Send approved messages with reply buttons to customers where they already chat.
Available
Campaign emails next to your texts.
Coming next
RCS
Richer, branded messages on Android.
Coming next
Voice
Automated calls for urgent notices.
Coming next
Questions before you register
Short answers to what businesses ask first.
Which channels can I use today?
SMS and WhatsApp. Email, RCS and voice are planned and will use the same contacts and reports.
What do I need to send on WhatsApp?
WhatsApp requires your business to be verified with Meta and your message templates to be approved. We guide you through it during setup.
How do opt-outs work?
When a customer replies STOP, Syonic marks them as opted out and leaves them out of future campaigns.
Can I connect my own systems?
Yes. Create API keys in your account and use the API docs to send messages from your own software.
How do I sign in?
With your email and password, or with your Google or GitHub account.
Who is behind Syonic?
Syonic is a product of ArcPoint, an ICT services company based in Gaborone, Botswana.